Policies

These policies apply to every student on Tizame Academy. They are short on purpose — please read them before you pay.

No refunds — under any circumstances

All registration and course fees are final and non-refundable. By paying, you accept that you will not receive a refund if you change your mind, cannot attend, lose interest, do not complete the course, fail to make progress, lose internet access, or have your account suspended or removed for breaking these policies.

Fees are also not transferable to another person, another intake, or another course. Do not pay on someone else's behalf expecting a refund if they are not activated.

1. Registration fee and activation

The registration fee for Digital Marketing is MWK 12,950.
Only students pay. Tutors are created by the admin and never pay a fee.
After paying, you submit your transaction reference in your account. Your account stays locked — no notes, no videos, no files, no questions — until the main admin marks the payment successful.
Activation is not automatic and is not instant. It happens during admin review hours.
If a reference cannot be verified, the admin may reject it. You will see the reason and may submit a correct reference.
Fees paid to the wrong number, wrong account, or with the wrong reference are your responsibility to recover. We cannot reverse payments sent outside our published details.

2. Content access

Access is personal and for one student only. Each account must be used by the person registered.
You may not record, screenshot for circulation, republish, resell, or share course notes, videos, files or answers outside the classroom.
Sharing credentials or content ends your access immediately, without refund.

3. Questions and tutor responses

You may ask as many course-related questions as you need.
Tutors aim to answer every question, but no response time is guaranteed. Answers are given in the order tutors are able to work through them.
Questions and answers are kept in your account so you can return to them.
Abusive, off-topic or spam questions may be ignored or removed.

4. Conduct and removal

No harassment of tutors or other students, no sharing of illegal material, no attempts to access other accounts, no scraping or attacking the platform.
We may suspend or permanently remove an account that breaks these rules. Removal does not attract a refund.

5. Changes to the course

Lesson order, dates, materials and tutors may change as the course runs.
If the course is cancelled before any lesson is published, the admin may — at their sole discretion — offer a credit. This is not a refund entitlement.

6. Your data

We store your name, email, phone, payment reference and course activity to run the class and match payments.
Payment details you submit are visible to the admin only. Passwords are stored hashed, never in plain text.
Ask the admin to delete your account at any time; deletion does not trigger a refund.

See also the terms of service. Questions about these policies? Contact the admin from the address you registered with.